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Live Message

LiveMessage – A new channel for Customer Support from Salesforce Service Cloud

Salesforce recently announced a new Service Cloud feature called LiveMessage. This is a different take on text message based customer service as compared to Live Chat (existing feature of Service Cloud). Essentially, this will enable a new customer support channel within Salesforce Service Cloud. Messaging has become a preferred communication channel...

wearables

Wearable support with Salesforce1 Platform

Wearable is a generic term that is used to describe any digital technology device that is worn on the body to enable easy communicate and real-time information access. Wearable technologies are one of the fastest growing areas as validated by many recent technology trends. As per some of the recent studies,...

Lightning Road Map

Salesforce Lightning Roadmap

Salesforce recently announced availability of Lightning Roadmap in public domain. This will be quite useful for customer and partners alike to perform a lightning fit-gap assessment and plan a robust migration/release strategy. What is Salesforce Lightning Experience ? A set of refreshed modern user interfaces optimised for speed and mobility. Lightning Experience...

Top 5

Salesforce World Tour Unpacked: The Top 5 Takeaways

With so many exciting things happening all at once our team have digested the day and put together the top 5 game-changing takeaways 1. Availability of Einstein capabilities across Salesforce clouds Customers can now utilize Einstein's AI capabilities to mine their own CRM data. Salesforce has infused these advanced AI capabilities straight into...