While Moog had purchased Salesforce, it was never truly rolled out. After awhile, the employees reverted back to processes without Salesforce. That lack of a central system lead to poor insight into reports and data.
While Moog had purchased Salesforce, a lack of training lead to virtually no user adoption. The team at Moog reverted to largely using Excel. Manually entered data had accuracy issues. In addition, generating reports could take hours instead of minutes.
The lack of visibility and data accuracy wasn’t scalable, especially for such a large organization. Simplus was contracted to re-implement Salesforce, and provide the necessary consulting and training to ensure that Moog Medical fully utilized Salesforce.
After starting over with Salesforce, Simplus really walked me through the entire process... Communication was incredible the entire time working with Simplus. It was a crazy good level of customer service.
While Moog already had Salesforce, it had never been set up correctly. Simplus deleted everything and implemented Salesforce the right way.
Moog’s internal admin had very little Salesforce experience. A Simplus team member worked with their internal admin every step of the way. Moog’s admin is now adept and confident in Salesforce. With her training, she was able to give a presentation to Moog’s CEO and other executive team members. After her presentation, she was asked by a different division if she could implement Salesforce for them and train their team.
Simplus was able to recreate custom reports & dashboards that perfectly mirrored the ones that Moog was used to, which helped ease the transition. From there, Simplus created new & additional custom reports to help Moog see data they needed to make important business decisions.
Working with Simplus really was a game-changer. I feel really comfortable using and teaching Salesforce now. And with everyone using Salesforce correctly, I can generate reports in minutes instead of hours.
Moog originally started as a designer and supplier of aircraft and missile components. Today, its motion control technology is used in a variety of applications, from commercial aircrafts to medical infusion systems. Moog’s medical division is focused in applying advanced technologies to simplify processes, increase safety, and enhance patient and caregiver outcomes.
Headquarters: East Aurora, NY, USA
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